Armedia Case Management
Armedia has experience with very large government Case Management programs, including the Federal Bureau of Investigations. These Case Management initiatives involve very complex business processes implemented on Enterprise Content Management platforms such as EMC Documentum, Alfresco, IBM FileNet, or Oracle UCM. Armedia’s Case Management Services leverage an architectural framework to speed the delivery and reduce the maintenance of your case management initiative.
Armedia Case Management is built on Armedia's extensive experience developing case management systems for our customers. Armedia Case Management provides first-class support for the fundamental characteristics embodied in all case management systems:
- Case files: Collections of related work with individual case numbers, titles, and responsible users (also known as the case owners).
- Documents: Written records of the organization's knowledge gathered through working the case.
- Tasks: Assigned work performed to close the case.
- People, places, and things: Essential knowledge about real-world entities involved in the case.
Benefits
- Seamless user experience: First-class dashboard interface supporting all user roles through intuitive workflow and the latest Web 2.0 technologies.
- Fast and Flexible: Armedia Case Management is a small set of custom business components integrated with the Enterprise Content Management repository of the customers choice (Documentum, Alfresco, Sharepoint, IBM FileNet).
- Share with others: Armedia Case Management supports data exchange with external partners, customers, or suppliers using the National Information Exchange Model (NIEM): http://www.niem.gov.
Features
Armedia Case Management enables electronic management of case files:
- Case Profile: The case owner maintains the data about the case (the case title, case type, synopsis, and other relevant information).
- Documents: The case owner and other authorized users add documents to case files. These documents are the organization's corporate history of how it responded to and closed the case file.
- Tasks (aka Leads): Tasks/leads are actions to be taken by the organization to close the case, such as interviews and background checks. Armedia Case Management links each task to a case file and tracks the task from creation to closure.
- People, Places, and Things: Every case involves people (subjects, witnesses, persons of interest), places, and things (firearms, illegal drugs, valuables). Armedia Case Management links each person, place, or thing to a document in a case file, providing traceability and accountability for each piece of knowledge.
- Workflow: Documents are written by an author, reviewed by selected peers, and approved by the author's supervisor or other approver; this workflow can be tailored to suit each customer's needs.
- Business Rules: For example, "Documents filed into this special type of case must be reviewed by General Counsel;" "All tasks must be closed before the case file can be closed." Rules are customized for each customer.
- Search and Reports: Case files, documents, tasks, people, places, and things are indexed and searchable using the Enterprise Content Management repository's standard search tools. Armedia Case Management provides built-in reports that can be customized for each customer.
- History Logs and Audit Trails: Every user action is recorded; system administrators can see the complete history log for every case file, document, task, person, place, or thing, and they can see the history of every action taken by a particular user