When implementing a bpm automation solution, it is important to first understand what the customer’s current workflow really looks like. With all of the talk about business process optimization, a common problem is that companies and organizations often do not go into the process with a clear understanding of the original workflow before attempting to automate it. This can lead to several issues while attempting to automate the the business process workflow.
In the timeless words of Larry Bernstein,
“Don’t automate an undisciplined workflow. The computer won’t solve what a customer’s management can’t.”
Although defining and documenting business process workflows can be challenging and extremely time-consuming, without a clear understanding of the existing business process workflow, the chances of a successful business process optimization project are slim to none. Here are a few critical tips to help you get started.