Operations & Maintenance Solutions

Armedia brings the expertise to improve efficiency in the maintenance of existing ECM installations. We use monitoring and performance tracking tools to provide alerts when issues arise, and create reports tailored for management. Our team has extensive experience supporting Documentum from EDMS 98, to 4i, to 5.x, and 6.x. We also provide support for Alfresco and SharePoint implementations. When technical problems do arise, we leverage the combined knowledge of our entire technical team to quickly address and resolve the issues. Our support approach is not confined to the ECM system itself, rather we provide guidance and resolve issues related to underlying data storage and databases, security/directory integration, authorization and rights management, and content delivery through portals, print, and other outlets.

Our best practices for operations and maintenance takes an active approach to upgrading systems to keep pace with current versions, and creatively looking at ways of getting more value from these ECM solutions. We support many organization CIO’s missions to derive greater value from current operating budgets in a time when capital/new project spending is difficult to justify.

With one stop, your content management will always be on “go.”

Premiere ECM support. Period.

Case Studies

Nationwide Shipping Company

Armedia developed a Succession Planning Application for a nationwide shipping company. The support for the application ran on and off over a period of six years. We structured our support approach to the best advantage of the customer, working both within their needs and means. Based on our creative contracting vehicle, as our developers had down cycles, they developed enhancements to the application in line with the predefined product roadmap. This approach helped our client continue active development on the application within the confines of their operating budget while also maintaining active support during busy periods.

Fortune 150 Leading Global Passenger Airline

Armedia has provided ongoing implementation and support for a major transportation client for 4 years, supporting dozens of Documentum repositories on different versions and platforms. Over time, the nature of the engagement has become more like a partnership—we are integrated with the team, provide facilities and resources on their site, and have helped save our client time and money by building tools and applications that continue to make managing their content easier and more efficient.